OurHarvest Privacy Policy

At OurHarvest LLC (together with its affiliates and subsidiaries, the “Company,” “us,” “we,” or “our”), we recognize that you care how information about you is used and shared, and we want you to know how we collect and use personal information. This notice describes our Privacy Policy. By visiting this website, you are accepting the terms and practices described in this Privacy Policy without any modification or other alteration thereof. We are not responsible for the content or the privacy policies of other websites that may be linked to on our site. We encourage you to read our Terms and Conditions of Use as well.

Note: You must be eighteen (18) years or older to register as a customer of the Company. If you are under eighteen (18) years of age, you may use this website only with the involvement of a parent or guardian.

Users Outside the United States

Our website is operated in the United States and intended for users located in the United States. If you are accessing this website from outside the United States, please be aware that information we collect may be transferred to and processed in the United States or other countries whose privacy laws may be different from those of your home country. Your use of this website, including, without limitation, the submission of any personal information, will therefore constitute your consent to the transfer of your personal information outside of your home country.

Types of Information Gathered

We may gather personal information (i) that you give to us voluntarily while using a feature of this website, including, without limitation, during the registration process when you create an account with us; (ii) when you purchase, order, return, exchange or request information about our products and services on our website, mobile website, mobile applications or social media pages; (iii) when you visit our website as described in the section titled “Cookies” below, or when you participate in interactive features of our website, mobile applications or social media pages; (iv) when you sign up for our e-mails or social media notifications as described in the section titled “Social Media Notification” below; (v) when you enter a contest, sweepstakes or other promotion, respond to one of our surveys or forms, or participate in a focus group as described in more detail under the section titled “Surveys and Polls” below; or (vi) when you provide us with comments, suggestions, or other input, whether electronically, in-person, or by phone. During such activities, we may collect personal information about you that is not publicly available and which can identify you, including, without limitation, your name, mailing address, e-mail address and phone number, birth date, and financial information, such as your credit card number, expiration date and billing address (all information gathered in this paragraph shall be referred to collectively as, “Customer Registration Data”). You may choose not to provide us with Customer Registration Data. In such event, you can still access and view certain pages of this website; however, you may not be able to order any products. In addition, you can choose not to provide certain optional information, but then you might not be able to take full advantage of many of the features of our website.

Changing/Updating Your Information

You may change or correct your account information at any time, such as your e-mail address, phone number or credit card information. You can do so through or website or by contacting us at info@ourharvest.com.

Social Media Notification

To enable our push notification and other mobile communication services, we may collect and store device IDs to identify each unique mobile device that registers for our service, including for example, device tokens from iOS devices, Live IDs from Windows devices, and other similar identifications from devices running on other platforms. These IDs cannot be tracked back to you, but are tied to a specific device which may only be used by one person. We may collect information including, without limitation, what actions are taken by you on our website, location-related information, internet protocol addresses, mobile device models, carrier information, the operating system of your mobile devices and other non-personally identifiable information.

Cookies

A “cookie” is a piece of data stored on your hard drive containing information about you. We use “cookies,” web beacons, embedded scripts, mobile device identifiers and other technologies to receive, store and track certain types of information whenever you interact with our website through your computer or mobile device. This information, which includes, among other things, the pages you visit on our site, which web address you came from, the type of browser/device/hardware you are using, purchase information (including, without limitation, product preferences) and checkout process, search terms, whether you open our e-mails, and IP-based geographic location, helps us customize and improve your website experience and make our marketing messages more relevant. This information also allows us to provide features such as storage of items in your cart between visits. By allowing our systems to set a cookie on your computer, you will not have to log in a password more than once per visit, thereby saving you time while on our website. Most web browsers automatically accept cookies but allow you to instruct your web browser to prevent the use of cookies. If you disable this feature, you may still use our website, but certain aspects of the shopping experience with the Company may be impacted.

Use of Information

We may use information gathered through our website, mobile applications and social media to: (i) fulfill, process and manage purchases, orders, payments, returns, exchanges and requests for information; (ii) deliver coupons, mobile coupons, newsletters, e-mails and mobile messages including, for example, by push notification or other mobile communications; (iii) send marketing communications and other information regarding products, services and promotions; (iv) improve the effectiveness of our website, mobile experience and marketing efforts; (v) conduct research and analysis, including, without limitation, focus groups and surveys; (vi) administer sweepstakes, promotions and contests; (vii) prevent fraudulent transactions and monitor against theft;  and(viii) assist law enforcement and respond to subpoenas. We may also transfer Customer Registration Data and other personal information in connection with the sale or proposed sale of the Company, some or all of its assets, or a transfer of our business operations in your geographic area to a third party provider who agrees to be bound by this Privacy Policy until you consent that such information will be governed by the policies and terms of such third party provider. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.

Sweepstakes, Contests and Promotions

We may, from time to time, offer various kinds of sweepstakes, contests, and other promotions through our website or elsewhere that may require registration. By entering any such sweepstakes, contests or other promotions, as the case may be, you hereby agree, as a condition for your participation therein, to the official rules and/or regulations that govern such promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing the sponsor(s) of the promotion to use your name, voice and/or likeness in advertising or marketing associated with the promotion. If you choose to enter a sweepstakes, contest or other promotion, personally identifiable information may be disclosed to third parties or the public in connection with the administration of such promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the promotion’s official rules, such as inclusion of one’s name or other personal information on a winners list.

Log Files

We use IP addresses to analyze trends, administer the website, track users’ movements, and gather broad demographic information for anonymous and aggregate use.

Disclosure and Sharing of Information

We will not sell or otherwise share personally identifying information with other people or nonaffiliated companies except for those purposes described above, or as required by law. Notwithstanding the foregoing, we may share such information with certain business partners to provide requested service that we may not provide directly, but we will only share personal information with these business partners if they agree not to disclose the information to other parties and agree not to use this information to solicit business from you.

In addition, we may share aggregate data collected through the website that does not personally identify any party with our research partners, and may from time to time share this type data with other business partners.

Also, we may disclose specific information upon governmental request, in response to a court order, when required by law, or to protect our or others’ rights, property, or safety. We do not provide information to these agencies or companies for marketing or commercial purposes. In addition, we reserve the right to disclose specific information when we reasonably believe that it is needed to identify, contact, or bring legal action against a party who may be violating our Terms and Conditions of Use or may be causing injury to (physical, economic or otherwise) or interference with the Company’s rights or property (including, without limitation, intellectual property), registered customers or potential customers of the Company, or anyone else that may be harmed by such activities.

Requesting Information from Potential and Registered Customers

From time to time, users of our website may be asked to participate in voluntary surveys, polls and data collection conducted either by a third party (such as a market research firm) or by us. Typically, the purpose of these surveys, polls and/or data collection is to provide us with customer feedback about our products, our services, your past experiences, demographic information and/or lifestyle preferences, which may be displayed on our website and in other marketing and/or promotional materials from time to time. Participation in these programs is strictly voluntary, and by participating you grant us a worldwide, nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, adapt, publish, translate, distribute, and display all or parts of your feedback, and you grant us permission to use your first name, last initial, and neighborhood, as determined by us, in connection with your feedback. To be removed from future e-mail campaigns (“opt out” request), you may unsubscribe, typically by clicking the “unsubscribe” link or following the other instructions included at the bottom of most e-mails we send; provided, however, that we reserve the right to continue to send you transactional e-mails such as customer service communications.

Privacy of Mobile Applications

Our mobile applications may include functionality to allow you to create a shopping list, search or add products to a favorites list, check price or product availability, print coupons and engage in a wide variety of other activities and services. In addition, our mobile applications collect certain information automatically, such as the type of mobile device you use, the temporary or persistent unique device identifiers (sometimes called UDID) placed by us or our service providers, the unique identifier assigned by us to your device, the IP address of your mobile device, your mobile operating system, the type of mobile internet browsers you use, and information about the way you use our mobile applications.

In addition, our mobile applications collect precise information about the location of your device. You must first provide permission through your device before our mobile applications obtain such location information from technologies like GPS, Wi-Fi, or cell tower proximity (or a combination of these technologies). We, and our service providers, may use and store this information, in combination with other location-based information such as IP address and billing or postal code provided by you at the time of your mobile application registration, to provide enhanced location-based services, such as store specific services, search results, and other content. You can stop all collection of information by our mobile applications easily by uninstalling the mobile applications. Also, you may at any time opt-out from further allowing us to have access to your location data by adjusting the permissions in your mobile device.

Changes to Privacy Policy

We may update this Privacy Policy at any time without prior notice to you. If we do so, we will post the updated Privacy Policy on this website, and any changes will be effective immediately upon the posting of the updated Privacy Policy. We may e-mail you periodic reminders of our policies and conditions, but you should review our site frequently to see recent changes. By continuing your use of this website after changes to this Privacy Policy are posted, you will be deemed to have consented to the terms of such updated Privacy Policy. This Privacy Policy was last updated on June 9, 2014.

Public Forums

We may, now or in the future, offer or participate in chat rooms, message boards, bulletin boards or similar public forums where you and other users of our website can communicate. The protections described in this Privacy Policy do not apply when you provide information (including personally identifiable information) in connection with your use of these public forums. We may use personally identifiable and non-personal information about you to identify you with a posting in a public forum. Any information you share in a public forum is public information and may be seen or collected by anyone, including third parties that do not adhere to our Privacy Policy. We are not responsible for events arising from the distribution of any information you choose to publicly post or share through our website.

California Residents

Under California law, California residents who have an established business relationship with us may opt out of our disclosing personal information about them to third parties for their marketing purposes. Under California law, third parties include our affiliates. If you do not want us to disclose your personal information to third parties, including our affiliates, please e-mail info@ourharvest.com to opt out.

Children

Parents should always supervise their children while online. Our website is not designed nor intended to collect personal information from children under the age of thirteen (13). So that we may comply with the Children’s Online Privacy Protection Act, we ask that children under the age of thirteen (13) not provide any personal information on this website. If a child under the age of thirteen (13) has provided us with personal information, we ask that a parent or guardian contact us at info@ourharvest.com.

Third Party Applications

Third party applications and/or links that we do not own or control may, now or in the future, be available via our website. We have attempted to choose which links and third party applications to include on our website with great care. The owners of such applications and/or links (“Third Party Owners”) may collect personally identifiable information from you and may have their own policies and practices. We are not responsible for how Third Party Owners or their applications use your personally identifiable information. These Third Party Owners may have their own terms of service, privacy policies or other policies and ask you to agree to the same. We are not responsible for these policies or the practices of Third Party Owners. You should read the applicable privacy policy and terms and conditions of use whenever interacting with, and prior to providing any personal information to, any other website. This will enable you to, among other things, understand how such website collects, stores and protects your personal information, as well as become aware of any other relevant disclosures such other websites may make. This Privacy Policy applies solely to information collected through our website. In addition, when you browse, other websites may place their own cookies on your computer, and we do not control cookies placed on your computer by third parties whose links appear on our website, nor do we accept responsibility therefor.

Security

We have attempted in good faith to take all reasonable steps to have physical, electronic and procedural safeguards in place to protect personal information gathered through this website.  This includes compliance with related federal regulations and may include use of industry-standard Secure Socket Layer (SSL) encryption to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be one hundred percent (100%) secure. As a result, while we strive to protect your personal information, we cannot ensure, guarantee or warrant the security of any information you transmit to us or we transmit to you (through our website or otherwise), and you do so at your own risk.

Lost or Stolen Information

You must promptly notify us if your credit card, username or password is lost, stolen or used without permission. In such event, we will take appropriate and reasonable actions to update our records accordingly.

Careers/Employment

You understand that any information you provide to us, or that you authorize others to provide to us in connection with your application for employment in any capacity, may be reviewed by Company personnel involved in the hiring of individuals at the Company. You further understand and agree that such Company personnel may share this information with others on a need-to-know basis, including hiring managers and other personnel considering you for employment.

Sole Statement

This Privacy Policy as posted is the sole statement of our Privacy Policy, and no summary, modification, restatement or other version thereof or other privacy statement or policy, in any form, is valid unless we post a new or revised Privacy Policy on this website.

Questions and Comments

We welcome feedback and questions relating to our Privacy Policy. Please send your comments and questions to us at info@ourharvest.com.