Here’s why: By cutting out middlemen and inefficiencies in the food supply chain, we’re able to get top-quality, fresh food to customers at fair prices. Unlike grocery stores that have multiple distribution facilities and warehouses that make food less fresh and more costly, we bring our food to you the old-fashioned way: straight
from the source.
With OurHarvest, there are no questions about traceability or mislabeling; we feature our suppliers right here on our website so you know where every product comes from. Our products are all-natural -- no hormones, antibiotics, or artificial additives -- so you’ll know exactly what you’re feeding yourself and your family. Of course, there’s another great benefit: for every order of $25 or more, OurHarvest donates a meal to a local community partner to help combat hunger. You can feel good about your purchase.
Do you have a referral program, and how does the referral program work?
Yes! We happily reward customers who refer their family and friends. The program is really simple: Under “My Account,” there is a sub-heading called “Account Information.” Once there, you’ll see a “Referral Link” that is customized just for you. You can e-mail it, post it, Tweet it or anything else you can think of. For each first-time customer who uses your link to complete
a purchase and picks up their order, a $10 referral credit will automatically be
posted to your account that is valid for 60 days. There's no limit to how many referrals you can make. That's
right...we hope you make enough referrals to eat for free!
When can I purchase products for a particular Market Day?
Products are available for sale approximately 2-3 weeks
before each Market Day and up until 11:59 p.m. a few days before each Market
Day. The order deadline for each Market Day is specified at the top of the
screen of each Market Day selection.
Can I purchase products on-site at Market Days?
At this time, all product purchases must be pre-ordered through our website. This enables us to ensure that we have the right amount of fresh, top-quality food for all of our customers.
What happens if I miss my scheduled pick-up time?
If you know your schedule is going to change, please e-mail us at email@example.com at least 48 hours prior to your scheduled Market Day and we will try to arrange an alternative pick-up time to the extent possible. Please understand that to keep prices as fair as possible, we’re unable to offer delivery at this time.
How can I bring OurHarvest to my neighborhood?
Now we’re talking! We’d love to serve you and help fight hunger in your community. Please e-mail us at firstname.lastname@example.org and we'll put the wheels in motion!
What is the procedure for picking up my order?
It's easy! Just show up at the market location you selected
during the specified date and time window and bring your receipt. (A receipt
for your order will be e-mailed to you upon making a purchase, and you can show
us the receipt on your smart phone or print a copy, whatever you prefer.) Look
for the OurHarvest tent and come on over. We'll be waiting with your delicious
Can I have someone else pick-up my order at a Market Day?
Yes. As long as the person has a printed or digital copy of your receipt (including the QR code specific to your order) so that we know you authorized the pick-up, we’re all set. Alternatively, e-mail us at email@example.com to let us know who will be picking up your food so we can adjust our records.
When I placed my order, I was given an “estimated” total amount. When I picked up my order at the Market Day, I was given an “actual” total amount. Can you explain?
Since no two chickens are the exact same size and weight – just like many other products! – we authorize an “estimated” total on your credit card based on the average weight of each product you select at the time you place your order. On your pick-up day, we weigh each of your items to determine the exact final price so we can always make sure you pay the true price of your products. This is the amount your credit card will actually be charged.
Why do your suppliers choose to work with OurHarvest?
For many reasons! In short, it boils down to this: We aim to create long-term, sustainable partnerships with local farms, fishermen, and food artisans in a business model where everybody wins. By providing volume predictability and by helping to promote the great work that our suppliers do, we bring our suppliers’ top-quality, fresh products to a growing marketplace. As our business grows and we supply more customers with great products, the reach of our suppliers grows, too. Everybody wins.
If you’re interested in becoming one of our suppliers, please contact us at firstname.lastname@example.org.
Why do certain products have minimum package sizes?
At OurHarvest, we're always looking to pass as much savings to our customers as possible. Offering family-size packages for certain products increases our purchasing power and enables us to maximize the value we pass along to our customers.
Do you offer a delivery option?
In certain regions, we're proud to offer a convenient delivery option. If you're interested in learning if delivery may be an option for you, please visit our homepage to learn which regions have this service. We charge $7 for deliveries in Manhattan and Brooklyn…and your first delivery is free!
How does OurHarvest select its community partners?
OurHarvest selects community partners that have a great local impact in our collective quest to combat hunger and raise awareness about this critical issue. If you’d like to become a community partner, please e-mail us at email@example.com – we’d love to hear from you!
I’m interested in doing more to assist your community partners. What can I do?
At OurHarvest, we are not only committed to fighting hunger in your community by donating food – we also aim to help our community partners by recruiting volunteers. If you’d like us to tell you about upcoming volunteer opportunities and/or to connect you with our community partners, please e-mail us at firstname.lastname@example.org.
What happens if a product I ordered becomes unavailable?
Occasionally a product becomes unavailable due to unpredictable weather conditions. When this happens, we do our best to notify you right away, and we'll either refund you for the item or try to find you a suitable replacement.